At Vayb, we’re obsessed with making wellness simple—and that includes a smooth, transparent delivery and returns experience. Here’s exactly how your order moves from our vetted suppliers to your door.
What to Expect: From Checkout to Delivery
- Order Confirmation: Instant email with your order summary.
- Processing Time: 1–3 business days for verification, quality check, and packaging.
- Tracking: You’ll receive a tracking link as soon as your parcel ships. Track any time from your email or account.
- Typical Delivery Windows:
- United States & Canada: 7–12 business days
- United Kingdom, Germany, France: 7–14 business days
- Australia: 8–14 business days
- Singapore & Japan: 8–15 business days Note: Remote areas and peak seasons can add a few days. You’ll always have live tracking.
Quality You Can Count On
- Vetted suppliers only: ≥2 years on platform, 1,000+ orders, 4.8★+ rating
- We sample and test: Function, fit, durability, and packaging checks
- Backups in place: 2–3 suppliers per hero product to avoid stock-outs
Our 30‑Day Peace of Mind Guarantee
- Try it, risk-minimized: If your item arrives damaged/defective or isn’t what you expected, we’ll make it right.
- Returns Window: 30 days from delivery for eligible items in original condition.
- Fast Resolution: Refund, replacement, or store credit based on your preference and product condition.
How to Start a Return or Report an Issue
- Step 1: Reply to your order email or contact support via our Help Center with your order number.
- Step 2: Attach photos/video for faster approval (if damaged/defective).
- Step 3: We’ll send return instructions or process a replacement ASAP.
WISMO (Where Is My Order)?
- Use your tracking link any time.
- If tracking hasn’t updated for 5+ business days, message us—we’ll escalate with the carrier.
Secure Checkout and Payment Options
- Accepted: Major credit/debit cards; crypto options via Solana Pay and KAST Visa (simple, secure, trackable).
- Encryption: Industry-standard SSL on every page; we never sell your data.
- Fraud Protection: Automated checks help keep your purchase safe.
Helpful Tips
- Double-check your address at checkout (apt/unit numbers included).
- Use your email for delivery updates; add us to “safe senders.”
- Ordering a gift? Mark it in notes and we’ll exclude pricing in the parcel.
CTA:
Shop vetted wellness essentials with tracked delivery
Link: vayb.shop/collections/all
Mini FAQ
Q: Do you ship internationally? A: Yes—US, Canada, UK, Germany, France, Australia, Singapore, Japan.
Q: Can I update my address after ordering? A: If the order hasn’t shipped yet, yes—contact us immediately.
Q: What if my package is lost? A: We’ll open a carrier investigation and send a replacement or refund when confirmed.
Q: Are returns free? A: We cover return shipping for damaged/defective items; for change-of-mind returns, standard return costs may apply.